Returns &
Order Issues

Damage, defects and incorrect items

Contact us within 48 hours when an order:

• was damaged during shipment;
• has a material production defect;
• is a different image, size or format than the item ordered; or
• is missing an item shown in the order confirmation.

Change-of-mind returns

Because each print is produced for the image, format and size selected, purchases are final when the correct item arrives without damage or defect.

This includes returns based on room fit, a selected size or format, personal preference, or ordinary differences between a screen and a physical print.

Replacement first

After reviewing an approved claim, we will arrange an appropriate replacement at no additional product or standard shipping charge.

If a replacement cannot reasonably be provided, we may offer a refund or another remedy required by applicable law.

Do not ship an item back without instructions

We may need the affected product returned for inspection. If so, we will provide return instructions and, for an approved damage, defect or fulfillment-error claim, a prepaid return label.

Items returned without authorization may not be accepted or correctly matched to an order.

When a refund is approved

Approved refunds are issued to the original payment method. Bank, card issuer and payment-provider processing times vary and are outside our control.

Original shipping charges are not refundable unless the return results from an approved damage, defect or fulfillment error, or the law requires otherwise.

Use written specifications when ordering

Displays reproduce color differently, and physical printing materials can create modest tonal or surface variation. These ordinary differences are not defects.

Product-page measurements and selected variation details control when determining the ordered size and format.